FAQ
Do I need an account to order?
No, you can also place an order as a guest. But there are several advantages to having an account with us:
Fast checkout process
You can easily view your order status and order history
You will receive updates on our new releases and special promotions
What do I do if I forget my password?
Click "Forgot password?" on the login page and you will be redirected to a page where you can create a new password.
What happens if I entered the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. You can also pay by bank transfer.
How secure is my online order?
When you purchase online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How can I change or cancel my order?
We reserve the right, at our sole discretion, to accept or decline all or part of the order at any time after receipt of the order, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.
>> Please note that orders that have already been packed or shipped cannot be canceled.
Can I change my shipping address after placing an order?
Please note that your shipping address cannot be changed after your order has been processed or shipped. Please update your shipping address to your home address instead of your work address, as we don't know how long the destination customs department will hold the package.
When will my order arrive?
The delivery time is based on the shipping option you selected. Once the order is shipped, we will email your tracking information the next day, as tracking information is usually available 72 hours after the order is shipped. We are not responsible for delays caused by the customs department in your country.
How can I track my order?
We will email your tracking information once your order has been shipped. You will normally receive the tracking number one day after we ship your order.
You can track your order here.
What do I do if I have missing items in my order?
If anything is still missing, please contact us immediately.
When will my order be processed?
All orders are handled and shipped from our warehouse in a timely manner. Please allow additional time for your order to be processed during holiday and sales seasons.
We process orders Monday through Friday. Orders are processed within 2-3 business days from the order date and shipped the next day after the processing date. Please note that we do not ship on weekends.
Please contact us if you do not receive a tracking confirmation after 5 business days from the day you complete your payment.
How do I return an item?
If you are not satisfied with our item, you can return it. Please click here to see the return policy.